The rules of the house

1. Introduction to this agreement

These Terms of Service form a legal contract between you, the customer, and Jiujiang Feimu Trading Co., Ltd. They cover the use of this website and any written service agreement we sign with you. Where an individual project has its own signed document, that document wins over this page on any point where the two disagree, because a project document is written for the actual seats and screens of your room.

We approach a contract the way we approach an install: with both sides clear before work begins. You will find nothing here designed to trap you. Our aim is a fair balance, and we hold ourselves to that aim in disputes as much as in the fine print.

2. The Company behind FeiMu

The service and this website are provided by Jiujiang Feimu Trading Co., Ltd., whose workplace is at Room A2-101-547, Zone A, Yangjie (Guanger Digital Culture Park), Lushan North Road, Xunyang District, Jiujiang - 332000, China (CN). When these terms say the Company or we or us, they refer to this legal body and to the engineers and staff working under FeiMu.

You can reach the Company by post at the address above, by email at mail@feimu.lat, or by telephone at +19062988703. Legal notices should be sent in writing so there is a clear record; routine questions can use any route that suits you.

3. Acceptance of these terms

By browsing this website beyond a simple visit, requesting a quotation or placing an order, you accept these terms. If you are acting for a business you confirm that you have the authority to accept them on behalf of that business, and that business agrees to be bound the same way.

If you do not agree with any part of these terms you should stop using the site and tell us before any work begins. A quick note beats a slow misunderstanding, and we promise to hear you out without a penalty for changing your mind early.

4. Description of services

FeiMu provides projection system integration, large venue display engineering, digital signage networks, interactive whiteboard setups, audio visual control systems and screen calibration and maintenance plans. Each project is designed to the room itself, so the exact work in every job is set out in the quotation and the service agreement we send you.

The list of services on this website is a description of what we can do, not a binding promise to perform a particular task. Only the signed agreement for your specific project defines the precise deliverables, the equipment list and the calendar for that project.

5. Quotations and estimates

A quotation you receive represents our honest view of the work after we understand the room. Quotes are based on the site information you provide and on standard site conditions. A quotation is valid for thirty days from the date we send it, unless the document says otherwise.

If a site turns out to differ materially from what was described, for example an unexpected ceiling structure, an electrical supply that needs real work or plumbing in a route we planned for cable, we will tell you before continuing and give you a revised figure. We charge only for work you agree beforehand, never for a surprise found late in the day.

6. Orders and confirmation

An order becomes accepted only when we send you a written confirmation or agreement that names the project, the price and the dates. Until that confirmation arrives no binding contract exists, even if you have shared a drawing or a wish list with us.

Our confirmation is the equivalent of a finished call sheet: it sets out who does what, on which day and for what price. Please check it carefully and tell us about any error within a few days, because it is far easier to correct a sheet than a finished room.

7. Fees and payment

Fees for a fixed project are quoted as a total for that project and do not change unless the agreed scope changes. Payment terms are written on the invoice; typically we ask for a deposit before the installation begins, so materials can be ordered, and the balance on completion or as agreed in your signed document.

Maintenance plans are billed in advance for each period covered. Invoices are settled within the days shown on the invoice. If an amount stays unpaid past its date we may pause work or hold equipment already covered until the account is current, and we treat that as a fair and clearly advertised consequence rather than a silent surprise.

8. Deposits and holding equipment

A deposit allows us to order the projectors, screens, mounts and cables for your job without delay. Because hardware is bought to your specification, a deposit is generally refundable only if we cancel or fail to provide what we promised, or where local law requires a refund for a cancelled order.

Equipment we hold for a planned job is ours until you pay for it. Until title passes under the equipment section below, care and safe keeping of delivered hardware remain our responsibility while it sits in our workshop or in transit to you.

9. Schedules and dates

Dates we give you are agreed in good faith and are usually met. We make every effort to deliver on the calendar we set, yet we cannot guarantee a precise day where delays come from events beyond our control, from a part maker or from your own site being unprepared.

If a date slides we tell you as soon as we know and agree a new window together. We do not count a small and sensible delay as a breach; we do treat it as our job to keep you informed every step, the way a good projectionist talks to the operator rather than leaving the booth silent.

10. Your responsibilities to us

For the work to succeed you agree to give us the true picture of the room, to identify any live hazards such as power and data points and to provide access at the agreed times to the areas being worked on. You also agree to tell us promptly if a plan changes that affects the install, such as a moved wall or a new ceiling.

You are responsible for authorising any building, electrical or safety approvals that your own premises lawfully requires before we begin, and for ensuring that the room we work in is safe to enter. If an unsafe or obstructed condition stops us, we will treat the pause fairly and reschedule without penalising you for a problem you could not have known.

11. Access and safety at the venue

Our engineers will follow your site rules, sign in where asked and keep a tidy footprint. We bring the correct ladders, lift equipment and protective gear, and we expect your cooperation in keeping the working area free of people not involved in the task.

We are responsible for a safe job done by our own staff. You remain responsible for the general conditions of the building that only you control. If either side sees a risk we stop the task and talk before anyone climbs, because no screen is worth a hurried reach.

12. Our warranty

We stand behind the skill of our own work. Unless a signed document sets something else, our installation work is warranted against faulty workmanship for a period of twelve months from completion. During that window, if a fault arises from our work rather than from misuse or damage, we will return and correct it at no charge.

Equipment supplied carries the warranty of its maker, and we pass that warranty on to you and help you claim under it. A maintenance plan keeps both our labour warranty and the maker warranty healthier, because a clean, calibrated projector fails far less often than a neglected one.

13. Limitation of liability

When a stage goes quiet and an audience is disappointed, some losses are real and some are imagined. To the extent the law allows, the total liability of Jiujiang Feimu Trading Co., Ltd. for any claim arising from a project is limited to the amount you paid us for that project. This keeps the risk in proportion to the work, and it is a common and fair way to run a trade service.

We are not liable to you for indirect or consequential losses such as lost profit, lost business, lost data or wasted staff time, except where that restriction is not allowed by law. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or injury caused by our negligence or for fraud.

14. Equipment source and title

We may supply hardware ourselves, arrange it from an approved maker, or integrate equipment you already hold. Where we supply it, ownership of the equipment passes to you when you pay us in full for that project. Where we arrange it for you, the maker or its authorised dealer holds the warranty and we manage your relationship with them.

Where you already hold the hardware we treat it as yours throughout and merely install and calibrate it. In every case we test the units, the mounts and the signal before a screen is declared ready, so the chain from source to surface is never a weak link.

15. Ownership of content you bring

Any films, slides, logos, presentations or artwork you provide for display remain your property. We will not reuse your material for any other customer and we delete working copies after the project unless you ask us to keep a clean copy for future maintenance.

You confirm that you have the right to show any content you give us and that it does not break a third party right or a law. If you ever wonder whether material is safe to run, we are glad to talk you through the practical side, because a careful house asks before projecting.

16. Intellectual property

This website, its text, its design and the marks we use under the FeiMu name belong to Jiujiang Feimu Trading Co., Ltd. and its licensors. You may view and print pages for your own reference, but you may not reuse the look, wording or branding to build something that competes or that would confuse a visitor.

Our engineering drawings for your project are prepared for your room, and we licence you to use them for that room. They remain our intellectual property so we can build for others without copying your exact scheme, a practice that keeps every install original and your setup private.

17. Confidentiality

Through a project we learn things about your business, your venues and your plans that you would rather not shout. We treat that material as confidential and share it only with the people who need it to do the work. We do not publish a case study or a reference without your written okay.

You agree to treat our methods and pricing sheets as confidential too, and not to pass a copy to a competing installer. Good work earns trust on both sides, and a mutual promise of quiet keeps the whole industry cleaner.

18. Subcontracting

On larger jobs we may bring in a specialist for a narrow task, for example a heavy structural lift or specialist rigging. Where we do, we remain responsible to you for that work as if we had done it ourselves, and we choose partners who meet our standard for safety and skill.

You do not need to chase a subcontractor for a fault; you come to us and we make it right. That single point of accountability is part of the calm you buy when you hire FeiMu, and we guard it closely.

19. Cancellation and changes

You may cancel a service agreement before work starts by telling us in writing. If you cancel, we ask you to cover the genuine costs we have already committed, such as ordered parts that cannot be returned, and we refund any balance fairly and promptly.

Changes requested after an order is confirmed are welcomed when they are practical. We treat each change as a small new scene: we confirm the effect on price and schedule with you before we do the extra work, and nothing happens to your bill that you have not seen first.

20. Termination

Either side may end an agreement if the other seriously or repeatedly breaks its duties and does not put the matter right within a reasonable notice. Once ended, we stop work, you pay for work completed and parts supplied, and each returns anything borrowed from the other.

Ending a project is a rare last resort, and we prefer to mend than to cut. If a problem ever builds to that point we hope you will say so early, because almost every disagreement between a customer and an installer grows from silence rather than from fact.

21. Events beyond our control

Neither of us is responsible for failing to meet a timetable where a cause is outside our reasonable control: severe weather, power cuts, transport stoppages, labour disputes or a maker closing line. Where such an event hits, we will do what we can and keep you informed.

If a delay drags on materially we may suggest a fair adjustment, and either side may end the affected project without penalty for the delayed portion. We do not use such events as an excuse for ordinary slowness; a flood, not a forgotten part, is what this clause means.

22. Acceptable use of the website

Use this website for honest purposes. Do not try to break it, overload it, scrape it for profit, or slip harmful code to other visitors through it. Be honest about the room you describe when you ask us for help, because a false picture wastes time for everyone.

We do not tolerate abuse toward our engineers or office staff, and we may refuse further service to anyone who behaves threateningly. A good working day depends on civility in both directions, and it is written into the house rules alongside the lenses and the cables.

23. Corrections and pricing errors

A price or a detail on this website may occasionally contain an honest error. We reserve the right to correct such an error, and if you relied on it to our loss we will do the right thing rather than hide behind a typed slip.

If we notice a mistake in a quotation we send you we will point it out and give you a corrected version before any commitment is made. An agreed price that stays after fair discussion is a price we honour, because our word is the one thing no projector can buy.

24. Governing law and disputes

These terms and any agreement with Jiujiang Feimu Trading Co., Ltd. are governed by the law applied at the place of the Company registered address in Jiujiang, China. We first invite any dispute to friendly negotiation; most differences between a customer and an installer are settled in a single helpful phone call, and we like to start there.

If a dispute cannot be settled by discussion, it may proceed in the courts that have lawful jurisdiction over the Company, unless you live somewhere whose law requires a different forum. We are always glad to mediate through a neutral third party before either side files a formal action.

25. Severability and whole agreement

If a court decides that part of these terms is invalid, the rest of them stay in force as if the invalid part never existed. We will replace a struck part with the closest lawful equivalent wherever it is reasonable to do so.

These terms, together with any signed project document, are the whole agreement between us on the subjects they cover. They replace earlier talk and drafts, so the paper you hold tells the true story of the job, and nothing left said in a corridor quietly binds us.

26. Changes to these terms

We may revise these terms from time to time as the service and the law evolve. The current edition is always on this page, with an effective date at the top. Substantial changes that affect an existing signed agreement will not be applied to that project without your agreement, because we keep the document you accepted.

Ongoing use of the website after we post a new edition counts as acceptance of that edition for future browsing and future orders. We try to date every page clearly and to mention change in plain language, so you are never expected to notice a silent edit.

27. Contacting us

To ask about these terms, place an order or raise a concern, write to the Company. The direct routes are email at mail@feimu.lat, telephone at +19062988703, or post to the registered workplace below.

Jiujiang Feimu Trading Co., Ltd.
Room A2-101-547, Zone A, Yangjie (Guanger Digital Culture Park), Lushan North Road, Xunyang District, Jiujiang - 332000, China (CN)
Email mail@feimu.lat · Telephone +19062988703

We answer within a few working days and treat every note with the care a projectionist reserves for the last reel of the night. Thank you for choosing FeiMu, and we look forward to putting your room on the programme.